Arbors Direct does not sell directly to the public.  You must contact and order through one of the dealers listed on our website.  If you have difficulty locating a dealer, please notify us directly and we can help locate one for you.  Call or email us directly if you experience any challenges communicating with a dealer. We can help.

If no dealers are located within a reasonable distance to your installation location, contact us directly, as we may have a dealer in your area who may not be listed on our website.

Arbors Direct is happy to work directly with the consumer regarding design and function of the outdoor structures, but consumers must contact one of our dealers for requests about pricing.

Arbors Direct has three delivery options available to you, depending on how you place your order and your delivery needs.  The receiver must be present and sign for the delivery.

COMMERCIAL DELIVERY:

Your large and heavy totally enclosed wood crate will be delivered via truckload freight by our company’s contracted carrier. It is the receiver’s responsibility to unload the crate and a forklift is required. Unloading by hand is not an option.

RESIDENTIAL OR COMMERCIAL DELIVERY WHERE UNLOADING BY THE CARRIER IS REQUIRED:

Your order will be delivered via less than truckload freight, or less-than-load, which is a shipping service for relatively small loads or quantities of freight—between 150 and 15,000 pounds. In most cases, it will arrive in one large and heavy, totally enclosed wood crate. A forklift is required for unloading.  Arbors Direct can arrange for the unloading of your order by the freight carrier only if you request this service when you place your order with your Arbors Direct dealer.  The freight carrier will only place your order on or near your curb or driveway.  For liability reasons the carrier will not drive this crate into your garage or yard.

THE CONSUMER MAY PICK-UP THEIR LARGE, HEAVY AND TOTALLY ENCLOSED WOOD CRATE AT THE NEAREST FREIGHT TERMINAL TO THE DELIVERY ADDRESS:

Wood crates are typically 6” longer than the longest part of the pergola or arbor ordered.  To take advantage of this option, you will need a trailer long enough to safely haul the wood crate containing your order.  if you opt for this method, the freight carrier will load the crate on your trailer at the freight terminal.

Lead times range from 4 to 6 weeks for manufacturing, plus delivery time.  Delivery/transit times typically take between 1 to 2 weeks, depending on the delivery address and geographical location.  Orders ship from Troy, Alabama.

In most cases, yes.  For all free-standing arbors and pergolas, your ready-to-install kit will arrive with all required installation hardware.

For attached pergolas and arbors, Arbors Direct does provide a ledger board or brackets to install our product to the home/structure wall but does not provide the screws or hardware needed to attach our ledger board or brackets to your wall.  You, or your construction professional, will make the hardware decision for your home.

For any deck-mount pergolas, arbors or privacy screens, we provide deck plates.  We do not provide hardware to install the deck plates to the deck.

Arbors Direct designs and manufactures structural fiberglass arbors, pergolas, privacy screens, wall trellises and eyebrow/wall accents. 

Because we design and manufacturer the structures, we do not offer installation services and do not sell directly to the public.  A list of our dealers can be found on our website.  Buying through an Arbors Direct dealer provides other services to consumers, such as installation, landscape design and construction services—and pool and/or deck services, depending on the dealer.

Yes, our structures need to be coated or painted and we do that for our customers at our manufacturing facility.  We automatically include the cost of coating in every quote we provide our customers.  We apply an engineered paint coating called ChromaGuard®, which is made specifically and singularly for our structural fiberglass outdoor living products.  It is an acrylic latex water-based coating, which we stock in several colors.  We can also custom match any exterior Sherwin Williams or Benjamin Moore color, if you provide the color code and color name.  Although another coating with the name ChromaGuard exists on the market, don’t be fooled. Arbors Direct does not offer our coating for sale anywhere but at Arbors Direct.